Morrisons has apologised after prospects have been unable to get reductions on their procuring forward of Christmas after an issue with the Extra loyalty card.
Some prospects have additionally complained that their on-line orders have been cancelled.
The grocery store says loyalty card and click on and accumulate orders are principally affected.
“If Extra Card costs usually are not registering, we are going to apply a ten% low cost to the shopper’s whole store,” a Morrisons spokesperson stated.
They added that some residence deliveries could also be arriving late at the moment, and that click on and accumulate prospects ought to look forward to an electronic mail earlier than going to the shops.
Social media customers say their reductions usually are not working on the until, with one particular person posting a photograph of an error message on the self-checkout, which reads: “We’re actually sorry some promotions and reductions usually are not working at the moment.”
The Morrisons web site additionally seems to be down, with error messages on some pages suggesting invalid or late responses from servers.
One X person stated their Christmas meals supply, which included a turkey, was as a result of arrive this afternoon.
“I’ve rung buyer companies who stated they could not reinstate the order or supply me a supply slot and there is nothing they will do,” they advised the BBC.
“I defined to them I am very unwell, disabled and immunocompromised and I do not drive they usually simply stated they cannot do something and provided me a ‘£10 good will voucher’. I actually do not know what I will do.”
On the Morrisons Fb web page, individuals have additionally been commenting that Christmas deliveries they ordered a month in the past have been cancelled.
“Half my Christmas procuring is not coming together with the turkey and puddings they usually have been ordered a month in the past,” one particular person commented underneath a put up promoting reductions.
Others say they’ve been lacking out on massive reductions in retailer.
The grocery store has been promoting heavy reductions on Christmas dinner meals, together with greens, within the final week.
“I’ve simply wasted an hour of my life procuring at Morrisons solely to search out out by checking my receipt that I have been charged £40 greater than I ought to as a result of the Extra Playing cards aren’t working. No communication in any respect, so hundreds have most likely overspent with out realizing,” wrote one person on X.
At this time is predicted to be the busiest procuring day for supermarkets this 12 months, in accordance with retail analysts Kantar.
Gross sales at supermarkets are anticipated to succeed in over £13bn for the primary December ever.
Morrisons is the fifth-largest market grocery store within the UK, in accordance with Kantar, with 8.6% of the grocery market within the 12 weeks main as much as 1 December 2024.
